On this page 5 sections
Delivery destinations
Alvenore is designed for shopping in euros and delivery to Australian addresses. Enter your destination at checkout to see the options available for your address.
If no delivery option is available, contact Customer Care before placing an order. Do not assume that an international address, PO box or collection service is supported unless offered for your order.
Charges and timeframes
Available delivery options and charges are shown before an order can be placed. Review the complete order total before agreeing to pay.
Where a delivery estimate is provided, it should be read separately from dispatch processing time. Contact us if an item is needed for a particular date; an arrival date is not guaranteed unless expressly agreed.
Address changes and tracking
Check your address carefully at checkout. If you need to correct it, contact us promptly with the order number. Changes may depend on whether the order has already been dispatched.
Where tracking is available for your delivery service, use the tracking details supplied for the parcel.
Delayed or missing parcels
If your parcel has not arrived as expected, contact us with the order number and any tracking reference. We will review the delivery information and explain the next steps.
A carrier delay does not automatically remove a seller’s responsibilities. Any consumer guarantee remedies remain available where applicable.
Damaged or incorrect items
Keep the item and packaging where practical and describe what is wrong. Photos may help explain the issue. Read Returns & Refunds for the next steps, or send a message through Customer Care.