On this page 6 sections
Information you provide
We collect information you give us when you create an account, place an order or contact Customer Care. This can include your name, email, phone number, billing and delivery addresses, order details and messages.
Please do not put card details, identity documents or sensitive personal information into contact messages or order notes.
Why we use information
Information is used to manage accounts and shopping sessions, handle orders and enquiries, communicate about your requests, maintain records and protect the store against misuse.
Sending a message or placing an order does not automatically subscribe you to marketing.
Website records and cookies
Technical records can include IP address, browser information, session identifiers and access or error logs. The store uses cookies and related browser storage for bag and sign-in functions. See the Cookie Policy for the technologies in use and your browser choices.
Access, storage and service providers
Account, order and enquiry information is stored in the store system and accessible to authorised administrators. Information may be shared with service providers where needed to perform a service you request, comply with a legal obligation or protect against fraud.
Any overseas handling depends on the services used. Information handling arrangements must meet the requirements that apply to the business. Independent websites linked from this store have their own privacy practices.
Retention and your choices
We retain information for the purposes for which it is needed, including customer service, order records, security and applicable legal obligations. Deleting browser cookies does not delete account or order records.
You can review saved account details in My Account. To ask about access, correction, deletion or a privacy concern, choose “Privacy request” in the Customer Care form. We may need information to verify that a request relates to you.
Complaints and changes
Please describe your privacy concern and the relevant account, message or order so we can investigate. This policy will be updated when information handling changes.
Further information about privacy rights is available from the Office of the Australian Information Commissioner.